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Frequently Asked Question


Q. When I am going to receive my order?

A. All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 5-7 days of payment. We will notify you by email when your items have been shipped.  Apparel items should be received within 2-3 weeks of your order date. Reason for this is because we print our apparel on demand. Once we get the order from you our facility starts to print and pack your order.

For other specialty and giveaway items, please allow up to 4 weeks delivery time as they may be shipping from other countries.

Q. Am I going to receive the order in time?

A. If you want the order to arrive in time, please order it at least two weeks before the moment you need it to arrive.

Q. Can I change the color of the ordered item?

A. You can change the color of the item ordered by contacting us via as long as it is not shipped. Once it is shipped, you have to wait for it to arrive and ship it back to get a different color.

Q. Can I remove an item from my order?

A. Yes, you can remove the item from your order and get a refund easily before the item is shipped. To do that, please contact us via email: Once it is shipped, you have to wait for it to arrive and then ship it back and ask for a refund.

Q. Are the items shipped together?

A. For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. Please keep this in mind when receiving deliveries. Bracelets and other apparel is usually shipped together, but design shirts are shipped by another company, so even if it is a part of the same order as bracelets, etc., they are going to arrive separately.

Q.Can I change my shipping address.

A. You can change your address before the item is shipped by contacting us via email:

Q. Can I be refunded?

A. If you do not receive your order, you have to contact us via to solve the problem. Depending on the problem, you will be fully or partially refunded.

Q. What form of payment do you accept?

A. We take Visa, Mastercard, American Express, Discover and PayPal

Q. Is my credit card information secure?
A. Absolutely. PowrCatch uses SSL, the leading standard for digitally transmitting sensitive data, to encrypt our checkout process. SSL attaches a unique code to your credit card information that prevents third party sites from seeing or accessing it.